Jackal Moon - > Jackalmoon.com > Terms And Conditions Of Use & Ordering From Our Website - Signature Beaded & Gemstone Jewelry by Rogue.

You Are Here: Jackalmoon.com - Terms And Conditions Of Use & Ordering From Our Website

These are the Ordering Terms for our store. All orders placed with us are governed by these Ordering Terms. By placing an order with us you are agreeing to them. Credit Card Charges
Credit Card Security, Processing Services & Info
Cancellation Policy
Return Policy
Attention parents
Packing Materials
Availability of Products
Shipping & Promotional/Discount Shipping
Pricing & Order Acceptance
Rush Service
Shipping Rates
Shipping - International
Shipping - Lower 48 United States
Shipping - AK, HI, Military (Also PR & GU)
Shipping - Express
Damage/Loss Handling - Insured Domestic Shipments Only
Alternate Shipping Address
Address Changes, Undeliverable Bad Address & Refused Shipments
Know Your Importation Laws
Privacy Policy
Necessary Postal Disclaimer
End Note

Credit Card Charges

The Customer's billing statement will show charges from Stormsong.org (our parent store) for purchases placed at jackalmoon.com. Charges are automatically processed through a real time gateway, via PayPal, at the time the order is placed. This means that when the order is placed, the Customer is authorizing said card to be charged in real-time, right then.

By purchasing through us you agree that you are the lawful account holder for the credit card, bank account or paypal account that you use to purchase these products. You agree that you will pay the amount of product cost and shipping to receive your product. We take credit card fraud very seriously and actively work with enforcement officials to assist prosecution of individuals who perpetrate internet credit card fraud.

Credit Card Security, Processing Services & Info

We now utilize PayPal exclusively to process Visa, MC, AmericanExpress, Discover, E-Check or PayPal. A PayPal account is not required to have PayPal process your credit card or e-check. We feel PayPal has become the front-runner in fraud protection for both merchants & customers.

**note about PayPal**
We've found out from the PayPal developer's forum admins that there is one little weirdness that we want to make you aware of. We say that you don't have to have a PayPal account to have them process your credit card, and that is true - you don't. However, if you've ever allowed a PayPal cookie to be set on your computer, then PayPal gets it in its head that you are going to checkout using your PayPal account & won't show you the credit card option....at first. To get around that peskiness....click on the "Sign Up" link, just like you don't have a PayPal account. The page that takes you to will now allow you to pay by credit card - without signing up for a PayPal account. It's wonky, we know...but remember we have nothing to do with how PayPal works. :)

About CVV2 Coding. This is the 3 digit code on the back of the Visa/Mastercard/Discover card, or the 4 digit code on the front of the AmericanExpress card. These codes are unique and they are put on the card to use to verify the cardholder's physical possession of the card during internet and telephone transactions. Please enter this number in the applicable space when you go to the secure server. This is a security step which helps prevent the use of the card number should someone have gotten ahold of it but does not physically have the card in hand.

Cancellation Policy

Orders placed with JackalMoon are non-cancellable.

Return Policy

Barring damage in shipping we do not accept returns. All sales are final.

Attention parents

Since our sales are made online and credit card authorization is electronic, we have no way of knowing the age of the purchaser. Merchandise that has been purchased without the approval of his/her parents by a minor using his own credit card, or his/her parent's credit card (many persons under age 18 have them) are subject to our Return Policy. We feel that if you feel your child is responsible enough for a credit card of their own, or to have one of your cards (even if for 'emergency purposes') that the purchases they make to said card falls under the same return guidelines as everyone elses.

Packing Materials

We recycle packing materials whenever possible. This includes newspaper, styrofoam, bubble wrap, peanuts, paper shreds, etc that would have otherwise been discarded. We also recycle boxes when an appropriate box is available.

Availability of Products

Items listed are available for delivery, with the exception of custom crafted products.

Shipping & Promotional/Discount Shipping (When Offered)

Orders utilizing discount shipping (when offered) will be shipped in entirety only, via the shipping method chosen at checkout.

Select a shipping discount from the shipping options drop-down during checkout and click the Change Shipping button to apply.

Orders ship via our choice of USPS or FedEx ground services. Only orders shipping within the U.S. lower 48 are eligible for this special.

Regular shipping rates are left available for those customers who prefer to select how their orders ship. Regular shipping charges apply to customer-selected shipping method. Discount shipping must be selected from the shipping drop-down box at the time of checkout and can not be modified once transaction is complete. The shipping modification drop-down & button work just fine and must be applied by the customer during the checkout process. Discount Shipping, when offered, will expire without prior notice.

Pricing & Order Acceptance

We make every effort to keep our pricing current and correct. In the case of mismarked items, we reserve the right to correct prices on our pages. We will contact the Customer via email with the correct price and ask if there is still interest in purchasing the item, or remove it from the order & refund.

Prices are subject to change without notice. We both raise & lower prices in response to market conditions.

We reserve the right to, at any time after receipt of an order & without prior notice to the Customer, accept or decline the order.

Rush Service

Whether or not we can offer Rush Service on your order depends on the item(s) ordered and when you need them by, and if payment for Rush Service is received in time to accomodate the request.

Fees: Items that are required via Rush Service will carry a 30% extra handling fee to be paid before rush treatment. In addition, express shipping fees may also be incurred if you wish your order shipped via expedited shipping using your FedEx shipper number as outlined in the Express Shipping section below. Please email us through the Contact Us form to ask about Rush Service on the item(s) in your order.

* Note *: If you choose not to email us, and instead make a note in the Comments section at checkout that you need your order by a specific date without checking with us first, the request will probably not be honored. You must ask us prior to your order! Unfortunately in the past we've had too many bad experiences with rush service requests via the Comment box.

Rush fees must be paid via a PayPal transaction initiated by the customer with a comment entered into the payment notes that this payment is for Authorized Rush treatment of an Order so that this charge cannot be disputed at a later date.

If you know someone's birthday is 3 weeks away, order now! You'll most likely end up with the item in hand with 2 weeks to spare. :) Don't wait for the last week and take the chance of discovering that the particular item you want to give them is no longer availble. Telling us after your order is placed that you need it by a certain date is unacceptable....if you're on a deadline we need to know before your order is placed. This way we can let you know if the order is going to arrive on time, or suggest alternative shipping methods.

Shipping Rates

Shipping rates via ground service are shown at checkout, prior to completing your sale - for both domestic & international orders. We will ship your order via the method chosen during checkout. International orders may incurr additional shipping charges before the order ships (see Shipping-International section). You will be notified if this is pertains to your order (it doesn't pertain to the vast majority of orders, just enough that we have to mention it). Adjustments necessary to ensure shipping and handling charges are accurately placed to your account must be paid prior to our shipping of your order.

Shipping - All International

Please choose the country actually resided in so that shipping charges can be properly calculated.

If the Customer has questions about a package, after it has been shipped, please contact the local branch of your post office. Most times when customers feel it's taking too long for delivery, a package is waiting to be picked up. Whether a notice has been received to claim your parcel or not, checking with the local postal branch office is always the best first choice. Checking with your customs department is also a good idea. We cannot do this for you. So while packages are supposed to be delivered in 5-20 business days; it may take up to 8 weeks for international shipments to reach their destination. This is why we highly recommend checking with the postal service & customs department of the recipient country if it is felt that delivery is taking too long. 9 out of 10 delayed packages have been discovered to be in Customs awaiting claim by the recipient & Customs is not always good about notifying the end customer. We have NO control over transit time. Additional duty, customs tax, and/or other fees charged by the customer's government to receive a package is the sole responsibility of the customer.

Retail orders shipping outside of the United States are shipped via USPS Priority International only.

We do not utilize FedEx, UPS, DHL, Airbourne, or any other shipping company other than USPS for orders shipped outside of the United States.

Priority International

Insurance is provided on Priority International packages.
Customs # is provided for Priority International shipments.
Priority International packages typically take 5-20 days in transit, though can take 4-5 weeks.
By selecting Priority International mail class during checkout of the order with us you acknowledge this, accept full responsibility, and agree not to hold us liable -in any way- for packages sent outside the U.S. via Priority International mail which experience delivery problems, delays, pilferage, are held by customs for any reason, or which the Customer is charged additional fees &/or duty tax on by your government to receive.

First Class International

We do NOT offer First Class International shipping on JackalMoon.com products.

If you have questions about your package, after it has been shipped, please contact your post office. Most times when customers feel it's taking too long for delivery, their package is waiting to be picked up. Whether you've received a notice to claim your parcel or not, checking with your post office is always the best first choice.

Depending on the mail class chosen during checkout, packages are supposed to be delivered in 5-20 business days; however, it may take up to 6 weeks for international shipments to reach their destination. We highly recommend checking with the postal service & customs department of the recipient country if it is felt that delivery is taking too long. Delayed packages have been known to be in customs awaiting claim by the recipient & customs is not always good about notifying the end customer. We have NO control over transit time.

Shipping - Lower 48 United States

Retail orders shipping within the lower 48 United States, and totaling less than $100 in product are shipped via customers' choice of USPS, or FedEx Ground, as chosen during checkout. We currently utilize USPS Priority, USPS First Class, and USPS Media Mail when USPS is chosen, at our discretion, depending on the package contents.

Retail orders shipping within the lower 48 United States, and totaling more than $100 in product are shipped via FedEx Ground only. Orders totalling over $200 in product cost require signature delivery (no exceptions).

FedEx

Orders shipped via FedEx have tracking numbers, which are emailed to you by FedEx, if you accept email from fedex.com.
Signature service is not used as a matter of course, though we may at our discretion require signature on high value packages. Signature service is paid for by us in these situations.
If you wish to purchase signature service for your package that we would not normally ask for signature on, then contact us prior to placing your order & we can instruct you on the additional charges that you will incur.
FedEx shipments are insured.

USPS

Orders shipped via USPS have delivery confirmation numbers - these are not tracking numbers! If you need tracking, please select FedEx shipping during checkout.
USPS shipping is NOT insured-choose it at your own risk!.
We are NOT responsible for anything that happens to your USPS shipment once it leaves our hands & is transmitted to the postal service.
By selecting USPS shipping during checkout of your order with us you acknowledge this, accept full responsibility, and agree not to hold us liable -in any way- for packages sent via USPS which are not delivered, are not delivered in their entirety, are damaged, or which are held by your post office for any reason.

Shipping - AK, HI, Military (Also PR & GU)

All retail AK, HI, Military (Also PR & GU) U.S. orders are shipped via USPS.

We currently utilize USPS Priority, USPS First Class, and USPS Media Mail, at our discretion, depending on the package contents.

Orders shipped via USPS to AK, HI, Military (Also PR & GU) addresses have delivery confirmation numbers - these are not tracking numbers, but they let us know a packages' delivery information.

Orders shipped via USPS to AK, HI, Military (Also PR & GU) addresses are 3rd party insured, and the rates reflect this.

Shipping - Express

We can ship an order via the Customer's own FedEx shipper number upon request. Please email us BEFORE placing your order to request express shipping and let us know what you wish to have Express shipped via the recipient's FedEx shipper number. Handling charges will apply to orders shipped via customer FedEx shipper number. Express delivery shipments must be signed for directly - by the person placing the order - no exceptions. Please only ask us to express ship an order if you agree to everything in this paragraph and already have your FedEx shipper number ready to communicate to us (get a FedEx shipper number for free at FedEx.com).

If the Customer wishes an order to be given Rush Service as well as Express Shipping, please see the Rush Treatment paragraph above. EXPRESS SHIPPING ALONE DOES NOT RUSH AN ORDER TO THE FRONT OF THE LINE!

Damage/Loss Handling - Insured Shipments Only

Occassionally, a package is damaged or lost in transit. We will assist with the claims process if an insured shipping method (see Shipping Sections.) is chosen.
Please notify us via the Contact Us form within 24 hours of delivery of a package to report damage, or loss. In the case of loss of package shipped via 3rd party insured USPS to AK, HI, Military (also PR & GU), a package can be filed on after 30 days have elapsed. In the case of damage on an insured package, regardless of delivery company, ALL packaging materials must be kept so that they can be inspected upon request by the delivery company. The Customer must cooperate fully with an insurance investigation to prevent their claim from being rendered null & void.

Alternate Shipping Address

We can ship to an alternate shipping addresses as long as one of the following 2 conditions are met:

The desired shipping address is input at checkout
We receive a fax authorizing shipping to an address that is not the billing address. This fax needs to contain the following:
1. Customer's Name
2. Customer's billing address (this is the one on file with the credit card company or the verified PayPal address
3. Customer's shipping address
4. The last 4 digits of the Customer's card # (do not send the entire card # in the fax)
5. The CVV # (3 digit code on the back of the card)
6. Expiration Date
7. Card Holder's Signature (without signature we cannot accommodate).

Otherwise, shipping will be to the billing address. The fax number was communicated to you in your Order Confirmation via Email. If you did not receive it, please use the Contact Us form & request the number to be sent again.

The desired shipping address is input at checkout
The PayPal payment receipt specifies shipping to the alterate address & the alternate address is a Confirmed Address on your PayPal account.

Otherwise, shipping will be to the billing address/address confirmed by PayPal receipt. If you have any questions about how to confirm alternate shipping address to your PayPal account, please contact PayPal. They know how to walk you through this much better than we do. :)

Address Changes, Undeliverable Bad Address & Refused Shipments

Due to actual occurrences, we implement the following regarding FedEx change of delivery address:

If a package is incorrectly labeled by us (i.e. it does not match the address # input by the Customer as the billing address (shipping address if authorization fax is received), we will absorb the charge to have it corrected.
In-transit delivery address changes by the Customer will incur a $10.00 address change fee plus the difference between shipping to the original destination & the end destination.
Refused orders, insufficient addresses, or non-claimed packages are all returned to us. The Customer is responsible for shipping charges in both directions (the greater of shipping charged or actual shipping incurred by us) and a 25% restocking fee before refund is issued via store credit. The customer will be issued store credit only & notified via email. Store credit vouchers are valid for 6 months.
Arranging delivery is between the customer & the shipping company. We cannot reschedule deliveries for the Customer. FedEx can be reached at 1-800-463-3339.
If we receive multiple delivery exception notices on a package we may send an email once to remind the Customer to contact FedEx to arrange delivery, but it is the Customer's responsibility to make arrangements to accept delivery.
If the Customer wishes to have a package returned to us for non-delivery re-shipped, an additional $5.00 handling fee, plus reshipping costs, will be paid before we ship again.

Know Your Importation Laws!

Customs officials generally reserve the rights to search any package and seize any contents they choose. Some countries prohibit the import of particular items by citizens, such as bone, woods, horn, etc. Please know the laws of the country lived in. The customer takes full responsibility for taking the chance of ordering & receiving the items - in other words, if they're confiscated - the Customer excuses us from all responsiblity and liability. Confiscated goods are not covered by insurance. If an item is prohibited from importation via the postal mail - please choose a different item.

Privacy Policy

Spam is bad! We value our Customer's privacy, because who really likes spam? The Customer's personal information is only used to communicate about the order, and to allow shipping companies to deliver said order. If a credit card is used to pay for an order, it is on a secure server provided by PayPal. The receipt that is sent to us contains no information regarding your credit card number. The physical address will only be used to send your products. The email will only be used to correspond with the Customer about the order, and IF the Customer chooses to subscribe to our newsletter to remain up to date on what's new & discount codes. Newsletter contact is once or twice per month. Once every couple of years we send an email to everyone in our database so that we can keep our database current. We send a discount offer code within the email as a thank you for the inconvenience. Those emails which bounce are purged from the database which allows us to keep the site optimized.